Frequently Asked Questions
What is SwiftEnroll?
SwiftEnroll is a platform designed to simplify the enrollment process for educational programs and activities. It allows parents to browse available classes, submit enrollment requests, and manage their children's schedules all in one place.
Is my information secure?
Yes, we take data security very seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. For more details, please review our Privacy Policy.
How do I contact support?
For any website questions or issues, you can contact our support team at info@swiftenroll.com.
If you have questions about After School Care, you can contact the program at info@swiftenroll.com or call +16173834650
How do I create an account?
Click on the "Sign Up / Login" button in the top right corner of the page and follow the instructions to create a new account. You'll need to provide your email address and create a password.
How do I add my children to my account?
After logging in, go to your profile and select "Add Child." You'll need to provide your child's name, grade level, and teacher information.
I forgot my password. What should I do?
On the login page, click "Forgot Password" and follow the instructions to reset your password. A password reset link will be sent to your email address.
When does enrollment open?
Enrollment periods vary by program. You can see the current or upcoming enrollment period dates on the home page in the "Important Dates" section.
How does the enrollment process work?
Classes are filled on a first-come, first-serve basis. When you submit an enrollment request, if space is available your child will be immediately approved for the class. Your spot is only fully secured once payment is completed. If your payment attempt fails, the spot will be held for up to 24 hours so you can retry payment; if payment is not completed within that time, the spot may be released and made available to other families.
What happens if my child doesn't get into a class?
If a class is full when you try to enroll, your child will be placed on a waitlist. If a spot becomes available, waitlisted students will be offered a place in the class on a first-come, first-serve basis.
When do I need to pay for classes?
Payment is due after you accept an enrollment offer and the class minimum capacity is met. You'll have a 48 hour period to complete the payment before the spot may be offered to someone else.
What payment methods are accepted?
We accept credit/debit cards and digital wallet payments. All payments are processed securely through our payment system.
How do I apply for financial aid?
Financial aid requests can be submitted during the enrollment process. Look for the financial aid option during enrollment to submit your request.
What is your refund policy?
Generally no refunds are available once classes begin. We do not refund tuition for individual missed classes. If you request a refund before the first class and that request is granted, an Admin Fee/Convenience Fee will be deducted from your refund.
How do I view my child's schedule?
Once enrolled and paid, you can view your child's schedule by logging in and clicking on "My Schedule" in the navigation menu.
What happens if a class is cancelled?
If a class is cancelled, you'll be notified by email. Depending on the circumstances, either a replacement date will be scheduled or a refund will be processed.
Can my child be in multiple classes?
Yes, your child can enroll in multiple classes as long as they don't have scheduling conflicts. The system will prevent you from enrolling in conflicting classes.
Are there age or grade restrictions for classes?
Yes, each class has specific grade level requirements. These are clearly displayed on the class details page. The system will only allow you to enroll your child in age-appropriate classes.
Still Have Questions?
If you couldn't find the answer to your question, please contact us at info@swiftenroll.com or call +16173834650.